Question 1

What is Kahlpa Sync?

Accepted Answer

Kahlpa Sync is an Instagram DM automation platform. When someone comments a specific keyword on your post, Kahlpa Sync instantly sends them a personalized DM — hands-free.

Question 2

How do I get started?

Accepted Answer

Sign up for free at app.kahlpa.com, connect your Instagram account, set up your first keyword trigger, and you're live in under 2 minutes.

Question 3

Do I need any technical skills?

Accepted Answer

No coding required. Kahlpa Sync has a visual builder for creating DM workflows. If you can write a text message, you can use Kahlpa Sync.

Question 4

Is my Instagram account safe?

Accepted Answer

Kahlpa Sync uses Meta's official Instagram API (Graph API). We never use unofficial methods like password sharing or browser automation, and we operate within Instagram's automation policies.

Question 5

Will Kahlpa Sync get my account flagged?

Accepted Answer

Kahlpa Sync only uses Meta's official API, so Instagram recognizes it as an authorized application. Automation through the official API is supported by Instagram, unlike unofficial tools that violate its terms.

Question 6

Does Kahlpa Sync work with business and creator accounts?

Accepted Answer

Yes. Kahlpa Sync works with Instagram Business and Creator accounts connected to a Facebook Page.

Question 7

How fast are DMs sent?

Accepted Answer

DMs are typically sent within 2-5 seconds of someone commenting. This near-instant response dramatically increases engagement.

Question 8

Can I customize the DM messages?

Accepted Answer

Absolutely. You can use dynamic variables (like the commenter's name), create multi-step flows, add buttons, links, and qualifying questions.

Question 9

Can I set up multiple triggers per post?

Accepted Answer

Yes. Each post can have multiple keyword triggers, each with a different DM response. For example, 'GUIDE' sends a PDF while 'CALL' sends your booking link.

Question 10

Is there a free plan?

Accepted Answer

Yes. The Free plan includes 250 messages per month, 1 Instagram account, and 5 quick automations — perfect for getting started.

Question 11

What's included in Pro?

Accepted Answer

500,000 messages per month, 3 Instagram accounts, unlimited quick automations, the visual flow builder, drip sequences, A/B testing, lead capture, analytics, and priority support.

Question 12

Do you offer refunds?

Accepted Answer

Yes — monthly plans come with a 7-day money-back guarantee on your first purchase. See our Refund Policy for full details on yearly plans and billing errors.

Frequently Asked Questions

Getting Started

Instagram & Safety

Automation & Features

Pricing & Billing